Shipping policy
So, you've placed an order?
Welcome to the NJOY Pet Co. pack!
Once your order is confirmed, our fulfilment partners carefully prepare your items within 1–3 business days. To ensure faster delivery, you may receive items in separate parcels, especially if your order includes different product types.
Estimated Delivery Times
| Location | Estimated Arrival |
|---|---|
| 🇦🇺 Australia | 6–12 business days |
| 🇺🇸 USA | 8–12 business days |
| 🌍 Rest of World | 10–20 business days |
Shipping Confirmation & Tracking
As soon as your order leaves the warehouse, you'll receive a shipping confirmation email with a tracking number so you can follow its journey in real-time.
Please note: Please ensure secure delivery location. NJOY Pet Co. is not responsible for lost or stolen items once marked as delivered.
Need help?
📧 Email us at support@njoypetco.com